Privacy Policy

We may collect personal information, business information, technical information, and transaction-related information.

A. Information you provide directly

When you contact us, request services, or become a client, we may collect:

• First name and last name
• Business name or organization name
• Owner name or primary contact name
• Email address
• Phone number
• Mailing address or business address
• City
• Province, state, or region
• ZIP or postal code
• Country
• Website URL
• VAT number, GST number, or other tax-related identifiers where applicable
• Project details, service requests, goals, branding materials, and files you submit
• Notes, messages, or responses you provide during consultations or communication
• Preferred currency, currency symbol, or client classification information where relevant to proposals or billing

B. CRM and client management information

We may collect and store client, lead, and prospect information in our CRM or internal systems for business administration and service delivery purposes. This may include:

• Whether the client is an organization or person
• Company name
• Owner or contact person name
• Address and location details
• Phone number
• Website
• Tax numbers such as VAT or GST number, where applicable
• Client group or internal client classification
• Currency preferences
• Communication history
• Proposal, estimate, invoice, and project history
• Internal notes necessary for customer support, onboarding, delivery, and account management

We collect and use this information to create client records, communicate with clients, send proposals, estimates, invoices, onboarding details, project updates, and maintain accurate business records.

C. Payment and billing information

If you purchase services from us or pay invoices, we may collect or receive:

• Billing name
• Billing email
• Billing address
• Transaction details
• Payment status
• Invoice and receipt details
• Limited payment-related identifiers provided by payment processors

Payments may be processed by third-party providers such as Stripe, PayPal, or by bank transfer. We generally do not store full payment card details on our website unless explicitly stated.

D. Technical and usage information

When you visit our website, we may automatically collect technical information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referral source
• Pages visited
• Date and time of visits
• Time spent on pages
• Clickstream or interaction data
• Cookies, tags, pixels, and similar tracking information

E. Advertising and analytics information

We may collect information through analytics and advertising tools, including:

• Google Analytics data
• Advertising interaction data
• Conversion and campaign performance data
• Remarketing audience information
• Cookie or device-based identifiers associated with marketing and ad measurement

We collect information in a variety of ways, including:

• When you submit a contact form
• When you request a quote, estimate, or proposal
• When you book a consultation
• When you email, call, text, or otherwise contact us
• When you provide onboarding details as a client
• When you make a payment or receive an invoice
• When you engage with our ads or marketing campaigns
• Automatically through cookies, analytics, remarketing, and similar technologies
• Through third-party service providers and integrations we use to run our business

We may collect, use, and process personal information for the following purposes:

• To respond to inquiries and communicate with prospects and clients
• To provide website design, software development, multimedia, SEO, digital marketing, advertising, and related services
• To create and manage lead and client records in our CRM
• To prepare and send estimates, proposals, contracts, invoices, receipts, and follow-up communications
• To onboard clients and manage projects
• To provide customer support and service updates
• To personalize communication and maintain accurate records
• To process payments and maintain accounting and tax records
• To improve our website, operations, and service delivery
• To understand website usage and marketing effectiveness
• To run advertising, retargeting, and conversion tracking campaigns
• To protect against fraud, spam, abuse, unauthorized activity, or security risks
• To comply with legal, tax, accounting, regulatory, or contractual obligations
• To enforce our rights, agreements, and policies

Where applicable under laws such as the GDPR, we process personal information under one or more of the following legal bases:

• Your consent: When you have given us clear consent to process your personal data for a specific purpose.
• Performance of a contract: When processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., providing an estimate).
• Compliance with legal obligations: When processing is necessary for us to comply with the law (e.g., tax or accounting regulations).
• Our legitimate interests: When processing is necessary for our legitimate business interests, such as managing projects, marketing our services, securing our systems, and communicating with clients, provided these interests are not overridden by your data protection rights.

We may use cookies, pixels, scripts, local storage, tags, web beacons, and similar technologies to:

• Operate and secure the website to ensure it functions correctly.
• Remember your settings, preferences, or login information.
• Analyze website traffic and performance to improve our digital presence.
• Measure the performance and conversion rates of our marketing campaigns.
• Support remarketing and advertising efforts to show you relevant content.
• Improve the overall user experience and prevent spam, fraud, or abuse.

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

We may use third-party analytics services, such as Google Analytics, to help us understand how visitors interact with our website. These services may collect information including your IP address, device type, browser information, pages visited, session duration, and traffic sources.

The data collected through these services is used to analyze trends, administer the site, and improve our services and marketing strategies.

We may use Google Ads and other advertising platforms to market our services. These tools may use cookies or similar technologies to:

• Track the performance of our advertisements.
• Measure conversion events (e.g., when a contact form is submitted).
• Build remarketing audiences based on your previous interactions with our website.
• Display tailored advertisements to you on other websites across the internet.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. You can opt out of Google’s use of cookies by visiting the Google Advertising Opt-out page.

We may send you emails for transactional, service-related, or marketing purposes, including:

• Responses to your inquiries and consultation requests.
• Estimates, proposals, and project-related contracts.
• Invoices, receipts, and payment reminders.
• Project status updates and support communications.
• Marketing updates, newsletters, or promotional offers, where permitted by law.

You can opt out of receiving marketing-related emails at any time by clicking the “unsubscribe” link at the bottom of the email or by contacting us directly. Please note that you will still receive transactional or service-related messages necessary for our ongoing business relationship.

Payments for our services may be processed through third-party providers such as Stripe, PayPal, or by bank transfer.

We may receive limited payment-related information necessary to confirm transactions, maintain records, and provide customer service. Payment processors handle your payment information under their own privacy practices and security procedures. We do not store full credit card numbers on our internal servers.

We may use Google reCAPTCHA or similar technologies to protect forms and services from spam, abuse, bots, and fraudulent activity. These tools may collect interaction, browser, and device information necessary to perform security analysis.

The use of Google reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

If our website uses Google Places, address autocomplete, maps, or related location services, those services may process location-related or search-related information necessary to provide those features.

By using these features, you may also be subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

We do not sell personal information for money in the ordinary course of our business. We may share information where reasonably necessary with:

• Website hosting and technical infrastructure providers.
• CRM, project management, and internal business tools used to manage your account.
• Payment processors such as Stripe and PayPal.
• Analytics providers such as Google Analytics.
• Advertising and remarketing platforms such as Google Ads.
• Email, communication, or automation platforms used for client outreach.
• Accountants, lawyers, consultants, or other professional advisers.
• Government agencies, regulators, or law enforcement where required by law.
• Successors or acquirers involved in a merger, acquisition, or sale of part of our business.

We may also disclose information where necessary to protect our rights, enforce agreements, investigate fraud, or protect the safety of our business and clients.

Your information may be processed, stored, or accessed in jurisdictions outside your province, state, or country, including where our service providers operate (such as the United States). Where required by law, we take reasonable steps to ensure appropriate safeguards are in place for such transfers to ensure your data remains protected.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Communicate with prospects and clients regarding active inquiries.
• Maintain CRM records and account history for long-term client support.
• Send and retain proposals, estimates, and invoices for tax and legal purposes.
• Deliver services and support ongoing projects.
• Maintain accounting, tax, and legal records as required by Canadian law.
• Resolve disputes and enforce agreements.

Retention periods vary depending on the type of information and the legal or business reason it was collected.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal or contractual exceptions.
• Request restriction of certain processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of certain personal information where applicable.
• Opt out of marketing communications.

To make a request, contact us at privacy-policy@supremelineinc.com.

If you are a California resident and applicable law applies, you may have rights to:

• Know what categories of personal information we collect.
• Know the purposes for which personal information is used or shared.
• Request deletion of certain personal information.
• Request correction of inaccurate personal information.
• Opt out of certain sharing activities where applicable.
• Not be discriminated against for exercising your privacy rights.

Certain analytics or advertising technologies may be considered “sharing” under California law. To submit a request, email privacy-policy@supremelineinc.com.

In accordance with CalOPPA, users can visit our website anonymously unless they voluntarily provide personal information. Our Privacy Policy link is clearly posted on our website, and changes will be reflected on this page with an updated effective date.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access, correct, erase, restrict, or object to processing. You also have the right to data portability and to lodge a complaint with a data protection authority in your jurisdiction.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take steps to remove it.

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies separately.

If Supreme Line is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

We may update this Privacy Policy to reflect changes in law, technology, or business practices. The revised version will be posted on this page with an updated effective date.

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Supreme Line
29 Pine Street South
Thorold, Ontario, Canada
Email: privacy-policy@supremelineinc.com
Website: https://supremelineinc.com